Leadership Blog Articles

Two Kinds of Accountability: Internal and External

Accountability is all the rage these days. Everywhere you turn, in both the public and the press, people are asking for greater accountability. The salacious tales of Bernie Madoff, John Edwards, and Anthony Weiner all bring cries for greater accountability in business and government. This is good. But what most people think of when they […]

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How Many Goals Should You Have?

In my first year of consulting, I was asked to coach an executive director of a local non-profit organization. In meeting with him for the first time, I asked the predictable executive coaching question, “What goals would you like us to work on?” He told me that he didn’t believe in goals. That set me […]

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The 4 Causes of Conflict and How to Handle Each

Conflict is a fact of life. Like the old saying goes, “If two people agree on everything, one of them is unnecessary.” Which suggests that the lack conflict is not only rare, but unhealthy. We’ve all read well-documented stories of nurses avoiding conflict with surgeons while the wrong body part is amputated. Or engineers avoiding […]

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Forget Work-Life Balance. Embrace Concurrence.

Balance as a metaphor, when it comes to the integration of work and life, is flawed. Balance suggests an equality, a parity, ideal symmetry. No such conditions exist is the real world of working and living. So I would like to suggest a different metaphor: concurrence. Consider, for instance, a four-wheel drive vehicle. Traveling on […]

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4 Proven Sources of Trust

Know, like, and trust: these are the keys for building business today. In spite of the stunning technological advancements of the last few years–or, perhaps, because of them–people want to do business with other people with whom they have an authentic relationship. John Naisbitt’s Megatrends prediction of “high tech-high touch” nearly 20 years ago has […]

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Got Grit? True Grit?

True grit, as it turns out, has an official definition. Not the one given by the 1969 movie where John Wayne won his only Academy Award, or by the recent Coen brothers’ re-make. The grit young Mattie Ross found in the aging “Rooster” Cogburn was an ability to stand up to bad guys and shoot […]

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Value, Added Value, and (Surprise!) Unexpected Value

Average doesn’t cut it anymore. People don’t tell their friends about an average restaurant, an average contractor, or an average consultant. Remarkable, now that’s a different story. At the heart of the word remarkable is “making remarks.” Remarkable service and remarkable products generate remarks from customers, otherwise knows as referrals, the most powerful and reliable […]

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The Perils of Jumping to Confusions

You’re leading an important business meeting. Two people in the back row whisper in each other’s ear throughout the entire meeting. You’re convinced they’re talking about you. Are they? You need an important piece of information to finish a report that’s due by the end of the business day. You’ve sent multiple emails to a […]

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