BOOMI Team Lino 0% TEAM Lino: Situational Sales Leadership Final Fun Quiz! 1 / 25 1. The first question a Situational Sales Leader asks in assessing the development of a sales rep is: A. What is the goal or task? B. What is this person’s competence? C. What is this person’s commitment? D. Have you been vaccinated for COVID 19? 2 / 25 2. The two dynamics Situational Sales Leadership uses to assess the development of a sales rep are: A. Performance and Professionalism B. Competence and Commitment C. Drive and Dedication D. Energy and Enthusiasm 3 / 25 3. Competence in Situational Sales Leadership is the assessment of a salesperson’s: A. Past experience B. Future potential C. Demonstrated proficiency D. Charming personality 4 / 25 4. Commitment in Situational Sales Leadership is the assessment of a salesperson’s: A. Enthusiasm B. Motivation C. Confidence D. All of the above E. None of the above 5 / 25 5. Mason doesn’t see any value in completing call reports in Sales Force. Although it’s easy for him to do, he doesn’t like doing it and feels that Big Brother is always watching him. On this task Mason is: A. Development Level 1 B. Development Level 2 C. Development Level 3 D. Development Level 4 Mason is Development Level 3 at this task because he knows how to complete the reports he's being asked to do in Sales Force, he's just not motivated to do them. 6 / 25 6. Emma is super frustrated trying to put together a competitive analysis her manager asked her to complete. She’s never done one before, doesn’t know where to start, and can’t make sense of any of the information he sent her. She’s seriously thinking of giving up on the project. On this task Emma is: A. Development Level 1 B. Development Level 2 C. Development Level 3 D. Development Level 4 Emma is Development Level 2 at this task because she doesn't know how to assemble a competitive analysis and she's super frustrated because her manager isn't giving her any help with it. 7 / 25 7. James is excited to begin tackling his call list. He’s never been in sales before, but based on a YouTube video he just watched, all he has to do is pick up the phone and start “dialing for dollars.” On this task James is: A. Development Level 1 B. Development Level 2 C. Development Level 3 D. Development Level 4 James is Development Level 1 at this task because he's never done outbound phone prospecting before and he's super excited about it. He doesn't know what he doesn't know. 8 / 25 8. It is entirely possible for a salesperson to be at Development Level 1, 2, 3, and 4 all at the same time related to the various goals and tasks they need to complete. A. True B. False 9 / 25 9. The two dynamics that Situational Sales Leadership uses to respond to various development levels are: A. Advice and Encouragement B. Direction and Support C. Correction and Instruction D. Peanut Butter and Jelly 10 / 25 10. Which of these activities is not providing direction: A. Teaching B. Training C. Listening D. Correcting 11 / 25 11. Support provides sales reps with: A. Open-ended questions B. Encouragement C. Autonomy D. All of the above E. None of the above 12 / 25 12. Which of the statements below is accurate? A. Direction builds competence B. Direction builds commitment C. Support builds competence D. Support builds commitment E. A and D F. B and C 13 / 25 13. In a one-on-one with a new team member, Taylor is providing this salesperson with concrete examples of effective outbound phone prospecting. She’s also set up times where he can shadow the calls of other team members who excel at this task. Taylor is using: A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 14 / 25 14. Oliver’s sales team is the top sales team in the company when it comes to lead generation. The head of sales wants them to assess a new outbound email marketing plan. Oliver has given the plan to the group, asked them to work on it together, and come to him with any questions. Oliver us using: A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 The temptation in this situation is to do too much as a sales manager and undermine the autonomy of your team. Oliver realizes that his salespeople are both competent and committed to this task and leads them using a Style 4. The temptation in this situation is to do too much as a sales manager and undermine the autonomy of your team. Oliver realizes that his salespeople are both competent and committed to this task and leads them using a Style 4. 15 / 25 15. Kyle is frustrated because another big deal he forecasted to close pushed to the next quarter. His manager let him vent his frustration but then worked with him to build close plans for key accounts in his pipeline. Kyle’s manager is using: A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 The response of Kyle's manager is brilliant here, because he needs BOTH support for his frustration AND direction to build his competence with better close plans. This is a perfect Leadership Style Two. The response of Kyle's manager is brilliant here, because he needs BOTH support for his frustration AND direction to build his competence with better close plans. This is a perfect Leadership Style Two. 16 / 25 16. Which of the leadership styles asks lots of questions and listens, helping a salesperson hear their own voice and find their own way? A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 17 / 25 17. Which of the leadership styles has no margin for error? If you’re too directive, it doesn’t build a salesperson’s commitment. If you’re too supportive, it does doesn’t build a salesperson’s competence. A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 18 / 25 18. Which of the leadership styles affirms the enthusiasm of someone new to a goal or task and then leans in, giving clear instructions and concrete examples? A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 19 / 25 19. Which of the leadership styles pushes for little bit more—a stretch goal—so a more seasoned seller doesn’t get bored? A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 20 / 25 20. Micromanagement isn’t providing direction when direction is needed. It’s continuing to provide direction when it’s no longer needed. A. True B. False 21 / 25 21. Oliver is going over a form in Sales Force line by line by line with one of his sales team members who isn’t filling it out completely. This salesperson knows how to fill out the form, and has done it many times before, she just doesn’t think it’s important because no one uses the information she provides. Oliver is using: A. Leadership Style 1 for Development Level 1 B. Leadership Style 1 for Development Level 2 C. Leadership Style 1 for Development Level 3 D. Leadership Style 1 for Development Level 4 Because Oliver's rep already knows how to complete this form, going over it line by line is a huge waste of time and will result in further interpersonal conflict. What this rep needs is motivation and inspiration, not more instruction and enforcement. Style 3 is the leadership style that will get that done for you. Because Oliver's rep already knows how to complete this form, going over it line by line is a huge waste of time and will result in further interpersonal conflict. What this rep needs is motivation and inspiration, not more instruction and enforcement. Style 3 is the leadership style that will get that done for you. 22 / 25 22. Taylor has asked one of her seasoned sellers to lead the next sales team meeting. He’s never led a sales team meeting before and is really excited to do it. But Taylor doesn’t want to be seen as a micromanager, so she’s letting him figure it out on his own with little input from her. Taylor is using: A. Leadership Style 4 for Development Level 1 B. Leadership Style 4 for Development Level 2 C. Leadership Style 4 for Development Level 3 D. Leadership Style 4 for Development Level 4 This is a common miss by sales leaders, assuming that a rep knows how to do something, even though they've never done it before. Don't fear the "micromanagement" label, and give your people the leadership they need when they need it. In this instance, a Style 1 for Development Level 1. This is a common miss by sales leaders, assuming that a rep knows how to do something, even though they've never done it before. Don't fear the "micromanagement" label, and give your people the leadership they need when they need it. In this instance, a Style 1 for Development Level 1. 23 / 25 23. One of Henry’s sales team members has begun to go backwards in his development. In their weekly one-on-one, Henry asks a series of open-ended questions to find out what’s going on before drawing any conclusions or offering any advice. Henry is managing regression by using: A. Leadership Style 1 B. Leadership Style 2 C. Leadership Style 3 D. Leadership Style 4 Leadership Style Three is the perfect style for managing regression because it asks lots of questions and allows you to easily pivot to other styles, Style 2 or Style 4, if needed. That's what's happening here. Leadership Style Three is the perfect style for managing regression because it asks lots of questions and allows you to easily pivot to other styles, Style 2 or Style 4, if needed. That's what's happening here. 24 / 25 24. One of Mia’s sales team members insists she’s at Development Level 4 when it comes to setting next steps with a buyer. Mia disagrees, but instead of arguing with this rep, she’s chosen to go with her assessment but checks in every other day or so about it. Mia is managing disagreement on development by: A. Going with the rep’s assessment but following up like Leadership Style 1 B. Going with the rep’s assessment but following up like Leadership Style 2 C. Going with the rep’s assessment but following up like Leadership Style 3 D. Going with the rep’s assessment but following up like Leadership Style 4 The temptation here for Mia is to insist that she's right and her rep is wrong. While Mia may be right, this approach doesn't work very well and creates interpersonal friction. The best strategy is to go with a rep's self-assessment and then stay close to the situation, using a Style 1. That way you can help if a problem occurs or back off entirely. The temptation here for Mia is to insist that she's right and her rep is wrong. While Mia may be right, this approach doesn't work very well and creates interpersonal friction. The best strategy is to go with a rep's self-assessment and then stay close to the situation, using a Style 1. That way you can help if a problem occurs or back off entirely. 25 / 25 25. Situational Sales Leadership helps busy sales managers: A. Connect with their salespeople so they trust them completely. B. Coach their sales team to excellence in execution. C. Crush their number year after year. D. All of the above Your score is 0% Restart quiz