Value, Added Value, and (Surprise!) Unexpected Value
Average doesn’t cut it anymore. People don’t tell their friends about an average restaurant, an average contractor, or an average consultant. Remarkable, now that’s a
Average doesn’t cut it anymore. People don’t tell their friends about an average restaurant, an average contractor, or an average consultant. Remarkable, now that’s a
You’re leading an important business meeting. Two people in the back row whisper in each other’s ear throughout the entire meeting. You’re convinced they’re talking
It’s an amazing statistic from a customer satisfaction study conducted by The Strategic Planning Institute. The average business never hears from 96% of its unhappy
I love how technology handles tasks. Instead of writing and re-writing the same thing over and over again on pieces of paper, technology allows me
A consulting project I worked on a few years back involved assembling a sales team from the ground up for a start-up technology firm. We
Today’s scarcest resource, in spite of the recent recession, is not money. Neither, in spite of our busy schedules, is it time. Today’s scarcest resource
There are two kinds of authority leaders possess: positional authority and relational authority. Positional authority is the authority that comes from title, rank, and status.
I help hardworking sales managers become better leaders.
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