How Nice Customers Ruin Business and One Insanely Simple Question to Prevent It
It’s an amazing statistic from a customer satisfaction study conducted by The Strategic Planning Institute. The average business never hears from 96% of its unhappy
It’s an amazing statistic from a customer satisfaction study conducted by The Strategic Planning Institute. The average business never hears from 96% of its unhappy
It takes three things to be successful in business: sound strategy, sure tactics, and consistent execution. Like fence posts planted in the ground, when these
I love how technology handles tasks. Instead of writing and re-writing the same thing over and over again on pieces of paper, technology allows me
A consulting project I worked on a few years back involved assembling a sales team from the ground up for a start-up technology firm. We
Today’s scarcest resource, in spite of the recent recession, is not money. Neither, in spite of our busy schedules, is it time. Today’s scarcest resource
There are two kinds of authority leaders possess: positional authority and relational authority. Positional authority is the authority that comes from title, rank, and status.
I help hardworking sales managers become better leaders.
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