Average doesn’t cut it anymore. People don’t tell their friends about an average restaurant, an average contractor, or an average consultant. Remarkable, now that’s a
It’s an amazing statistic from a customer satisfaction study conducted by The Strategic Planning Institute. The average business never hears from 96% of its unhappy
Today’s scarcest resource, in spite of the recent recession, is not money. Neither, in spite of our busy schedules, is it time. Today’s scarcest resource
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