Who is Your Who and What Do They Want?
The word customer is, perhaps, the most important word in the language of business. Without customers, we don’t have a business. Or if we have
The word customer is, perhaps, the most important word in the language of business. Without customers, we don’t have a business. Or if we have
A great irony about vision is that it’s born, not on the mountaintop, but in the valley; not in the light, but in the darkness.
Contrary to what popular psychology proclaims, we must know our weaknesses and know them well. Don’t let anyone else tell you otherwise. Why? First, so
The sun is a powerful source of energy. Billions of kilowatts of light pour from this star at the center of our solar system. A
We’ve all been taught from childhood that patience is a virtue. I can’t tell you how many times I was told as a kid to
My favorite scene from one of my favorite movies, Master and Commander: The Far Side of the World, takes place takes below deck in the
Accountability is all the rage these days. Everywhere you turn, in both the public and the press, people are asking for greater accountability. The salacious
In my first year of consulting, I was asked to coach an executive director of a local non-profit organization. In meeting with him for the
Conflict is a fact of life. Like the old saying goes, “If two people agree on everything, one of them is unnecessary.” Which suggests that
Balance as a metaphor, when it comes to the integration of work and life, is flawed. Balance suggests an equality, parity, ideal symmetry. No such
Know, like, and trust: these are the keys for building business today. In spite of the stunning technological advancements of the last few years–or, perhaps,
True grit, as it turns out, has an official definition. Not the one given by the 1969 movie where John Wayne won his only Academy
I help hardworking sales managers become better leaders.
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